Privacy Policy

1. Who We Are

Keystone Licensing Group ("we," "us," or "our") is a business licensing consulting firm based in California. We are not a law firm and do not provide legal advice. This Privacy Policy applies to all users of our website at keystonelicensinggroup.com and our client portal and related services, regardless of where you are located in the United States.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number submitted through contact or intake forms
• Business name, type, and location information
• Documents you upload through our client portal, including identification, business formation documents, and financial records
• Payment information processed through our third-party payment processor (Stripe). We do not store card numbers on our servers.
• Communications you send us by email or through the portal

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs, through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Provide, manage, and communicate about our licensing consulting services
• Prepare and submit license applications on your behalf
• Process payments and send invoices
• Respond to inquiries and provide customer support
• Send service-related updates and notifications about your application status
• Improve our website and services
• Comply with applicable federal, state, and local laws and regulations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Share Your Information

We share your information only in the following circumstances:

• With licensing agencies: We submit your information to the relevant federal, state, county, and municipal licensing agencies required to process your license applications, which may include alcohol control boards, health departments, city clerk offices, tax authorities, and other regulatory bodies.
• With service providers: We use third-party tools including Stripe (payments) and Calendly (scheduling). These providers have their own privacy policies governing use of your data.
• As required by law: We may disclose information if required by a court order, subpoena, or applicable federal or state law.

5. U.S. State Privacy Rights

Depending on the state in which you reside, you may have certain rights regarding your personal information. We extend the following rights to all U.S. residents regardless of state, to the extent applicable:

• Right to know: You may request a summary of the personal information we hold about you and how it is used.
• Right to deletion: You may request deletion of your personal information, subject to certain exceptions (such as legal record-keeping obligations).
• Right to correction: You may request that we correct inaccurate personal information we hold about you.
• Right to opt out: We do not sell personal information. If this practice changes, we will provide a clear opt-out mechanism.
• Right to non-discrimination: We will not discriminate against you for exercising any of the rights described here.

The following state privacy laws may apply to residents of their respective states, and we comply with each to the extent applicable: California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (CDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Texas Data Privacy and Security Act (TDPSA), and other state privacy laws as enacted. To exercise any of these rights, please contact us using the information below. We will respond to verified requests within 45 days.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. Client documents are transmitted and stored using industry-standard encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations under applicable federal and state law. Client files are generally retained for a minimum of seven years following the completion of services, consistent with standard business record-keeping practices. Retention periods may vary based on the nature of the engagement and applicable state requirements.

8. Third-Party Links

Our website may contain links to third-party websites, including Calendly, Stripe, and government agency portals. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us